Customer Service

Terms of Use
© 2014 Acklen Dunning Designs Inc. By accessing our website www.acklendunning.com, you agree to abide by the laws governing the terms of use that are stated below. Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner. We may change these terms of use from time to time. Check before re-using any content from this website
Ordering
Our website is designed to allow you to shop and place a single item in your cart and then return to shopping. Or select just one item and proceed to checkout. Simply add merchandise to your shopping cart and select your shipping method. The appropriate charge will be applied automatically.
We accept MasterCard and  Visa.
Order online at www.acklendunning.com or contact us at: ACKLEN DUNNING DESIGNS INC.
ADDRESS:  200 N. Ocean Blvd. Delray Beach, FL 33483
PHONE: 561-271-8111

Please note that Acklen Dunning Designs Inc. does not accept wholesale orders.
Shipping & Delivery

We ship FedEx or UPS. Note that we do not ship to Post Office boxes. Shipping rates are calculated according to the weight of the item purchased.

Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

Standard Ground: arrives within 5-7 business days of shipping:

2-Business Day: arrives within 2 business days if placed by 11 A.M. MST

3-day select: arrives within 3 business days if placed by 11 A.M. MST

Next Day: arrives next business day if placed by 11 A.M. MST (Possible Saturday delivery for additional surcharge.)

Each address noted for shipping is considered a separate order and is subject to applicable shipping charges.

If an item is not in stock and is on special order or back order, we will notify you of the anticipated shipment date. No charge will be made to your credit card until the shipment date is confirmed.

You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an e-mail address so that we can send confirmation that your order was placed.

If an item is not in stock and is on special order or back order, we will notify you of the anticipated shipment date. No charge will be made to your credit card until the shipment date is confirmed. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an e-mail address so that we can send confirmation that your order was placed.
Check Order Status and Track Shipments Online
If you have a registered account with acklendunningdesigns.com, it's easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on your order number for complete order details, including the FedEx or UPS tracking number. Clicking on the tracking number takes you directly to the FedEx or UPS web site, where you can follow the progress of shipments. If you don't have an acklendunningdesigns.com account yet, set one up at My Account.

You can also track your order by clicking on Track Order. Simply enter the order number and zip code information to view the order details.

AcklenDunningDesigns.com Return Policy

14 days
If for any reason you are not entirely satisfied with your recent order, we will gladly accept returns of items that are in “acceptable return condition,” which means that they are new, not used, with original tags and/or packaging attached, not washed, worn, altered, cracked, scratched or damaged in any way and they are in pristine condition. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form and agreed to by acklendunningdesigns.com. Your account will be credited for the original amount that was paid for the merchandise, less shipping fees, upon processing of the returned item(s). The credit should appear on your next statement. You will receive an email notification upon the completion of return processing. Acklen Dunning Designs Inc. is not responsible for return shipping costs.

E-mail customerservice@acklendunningdesigns.com for a Return Authorization Number. This number must be included inside the box with the returned item in order to be accepted for return.

Please use the original shipping box and packing material. We suggest that you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records. Acklen Dunning Designs Inc. is not responsible for the package being lost, stolen or damaged. Acklen Dunning Designs Inc. does not have to return or exchange an item that has become damaged during the return shipping process. Only merchandise received by our warehouse in the “acceptable return condition”, as mentioned above, can be credited.

Ship to:

Acklen Dunning Designs Inc.

ADDRESS:   200 N. Ocean Blvd. Delray Beach, FL 33483

PHONE: 561-271-8111

 

Please allow up to 14 business days for us to receive and process your return or exchange.

You will receive an e-mail notification upon the completion of return processing.

If you have questions, please call us at 561-271-8111. We will be happy to assist you.

Full-Price Merchandise

The full amount will be credited to the original form of payment (or given as a Acklen Dunning Designs credit in certain cases) if returned to our Acklen Dunning Designs address within 14 days from the date that you received it and accompanied by the original invoice. Merchandise that is received at the Acklen Dunning Designs address later than or after the 14 days from the date that you received it cannot be accepted and will be returned to you at your cost.

Sale Merchandise

The full sale price amount will be credited to the original form of payment (or given as an Acklen Dunning Designs Inc. credit in certain cases) if returned within 14 days of the date that you received it and accompanied by the original invoice.

After 14 days, sale merchandise is not eligible for return or credit and will be returned to you at your cost.

We will gladly accept returns of items that are in “acceptable return condition“, which means that they are new, not used, with original tags and/or packaging attached, not washed, worn, altered, cracked, scratched or damaged in any way and they are in pristine condition. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form and agreed to by Acklen Dunning Designs Inc. Your account will be credited for the original amount that was paid for the merchandise, less shipping fees, upon processing of the returned item(s). The credit should appear on your next statement. You will receive an email notification upon the completion of return processing. Acklen Dunning Designs Inc. is not responsible for return shipping costs.

Items purchased on sale or with a promotional discount, are not eligible for further price adjustment.

Returns by Mail

Call for 561-271-8111 for a Return Authorization Number. This number must be included inside the box with the returned item in order to be accepted for return.

Please use the original shipping box and packing material. We suggest that you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records. Acklen Dunning Designs is not responsible for the package being lost, stolen or damaged when being returned.

Ship to:

Acklen Dunning Designs Inc.

ADDRESS:  200 N. Ocean Blvd. Delray Beach, FL 33483

PHONE: 561-271-8111     

Please allow up to 14 business days for us to receive and process your return or exchange.

You will receive an e-mail notification upon the completion of return processing.

If you have questions, please  call us at 561-271-8111. We will be happy to assist you.

Returning a Gift

Gift recipients who return an item and do not want an exchange will be issued an acklendunningdesigns.com credit. You will receive an email notification upon receipt of your gift return provided that your email address is included on your return/exchange form. Please allow up to 14 business days for us to receive and process your return or exchange.

Please allow 14 business days for us to receive and process your return or exchange.
You are very important to Acklen Dunning Designs Inc. If you have any questions, please  call us at  561-271-8111.

Making an Exchange
For exchanges please call us at 561-271-8111.